Frequently Asked Questions

Our terms and conditions are straightforward. Basically you are responsible for bringing every item back in the same condition it left. Charges for broken or missing items will be billed to your credit card on file. Your driver’s license and credit card will be photocopied at time of pickup. If you send a friend or relative to pickup the gear for you, they will have their driver’s license and credit card photocopied and will sign as responsible for the equipment. At pickup, or prior via email, you will receive our terms & conditions that outline all of this information, padded out with big legal words to make it all more official.

Of course! We’ll spend however much is needed to understand your event and help you pick the right gear that fits your budget.

Fog City has experience working in almost all the major hotel properties, conference centers and unique event spaces throughout the San Francisco Bay Area. We not only are intimately familiar with the needs and peculiarities of most ballrooms and meeting spaces, but we maintain great working relationships with the hotel properties we work in.

If you are holding your meeting or event at a hotel, in almost all cases we can provide audio visual rentals and production support. Before you execute your contract with the hotel, read carefully those areas related to outside audio-visual. In many cases the hotel sales person will strike any language that requires you to use the in-house AV (if there is such a requirement, it is rare). In some cases, the hotel contract will require you to pay certain ancillary costs if you bring in outside AV, such as paying for an in-house AV person to “shadow” our crew. This type of corkage fee can sometimes be waived if asked, but in any event we are typically less expensive than the hotel AV services, even with the inclusion of such corkage fees. Call us to discuss the unique requirements of your hotel.